Shipping and returns
Shipping and Tax
We ship via UPS. At this time, PMNEIST only ships in the United States.
Unless otherwise stated, tax and shipping are automatically calculated and added to the purchase price at the time of checkout.
Return and Refund
All artwork and home decor produced directly by PMNEIST is guaranteed to be of the highest quality and craftsmanship. This being said, there might be instances when a product needs to be returned:
- damaged or lost product
- product that is substantially different in size or appearance from the product shown on the website. Please note that the exact size of each product is the one written on the product description. Inferring the product size based solely on the product photograph will not be considered a valid reason for refund.
Requests for returns must be made within 14 days of purchase by email, to firstname.lastname@example.org. PM Neist reserves the right to require additional documentation prior to approving a return or refund.
The buyer will be responsible for the cost of shipping.
A refund will be issued within 7 days of receiving a returned product.
There is no return or refund on custom work.
There is no refund on gift cards.